Customer Testimonials
I was able to get a same day service. They were kind,knowledgeable and helpful. I am hopeful that the new staff will get things squared away.
Matt and TJ were fantastic today! Got me in and out in no time. Very personable and professional! Give them raises!
She is always helpful and knowledgeable about everything I ask. Not to mention she is the nicest person ever!
I recently purchased a 2027 Kia from Southern Kia, and I truly appreciate the attention and professionalism of their team. What impressed me most was their genuine willingness to listen to customer concerns and work toward solutions.
The General Manager, in particular, demonstrated a strong commitment to customer satisfaction and a solution-oriented approach. It’s reassuring to know that the dealership takes its customers seriously and makes an effort to resolve issues rather than ignore them.
I sincerely appreciate their time, attention, and dedication to providing a positive customer experience. Thank you to the General Manager and the entire Southern Kia ... Read More Google - Nov 9, 2026
The customer service staff was very personable and helpful, much better than before. Great job!
Matt the finance guy was awesome. Adam the sales guy was wonderful
Attentive, addressed all of my concerns, great customer service Haley is warm, welcoming and extremely helpful
Great service, every person there was very helpful and kind. Highly recommend this dealer to anyone
Was smooth and went well. Lounge was clean and service was great. I did Great!
Knowledgeable and great to work with. I will keep coming back. Great customer service and great techs.
Had great service today had really great and fast professional service with David and Sam and they really made the process easy
I had a service issue with the quality of the service performed on my Sportage, and Kaylee made it right.
Dj and Logan gave me an amazing experience! Everything fast smooth and easy. Very explanatory and detailed, made sure I was informed all information I needed to know. Thank you guys so much
TJ and Sam are the best!
Was able to get an appointment the same week. Car was ready when told it would be. Was an ok price.
Professional very well organized insightful customer-service orientation and exceptional attention to details. Precisely the quality of service I am accustomed to experiencing
I was in and out in no time. The girl sitting up front helped me deal with everything efficiently and was pleasant to speak with. 10/10 service
Great The advisor was great. She was very helpful. She made my experience quick and easy
David mate me at the door with southern hospitality Sam made me safe in finance and Matt took me home and seal the deal.
DJ, James and Dave Jensen the general manager took care of business. They treated me like family and took care of my needs.
She was great helped us with everything that we asked about and stayed in communication with us the whole time
Always a great experience. The whole team is friendly and helpful. Will always make the drive to VA Beach from Raleigh NC if I can!
she was quick and she did not waster my time i got my car service quickly and she was spontaneous
Southern Kia Virginia Beach gives excellent service when you bring your vehicle in for service. Thank the receptionist Kyleigh who is always helpful and friendly to me and other customers. I rate this 10/10 😊
Good but I didn't know I had to maintain all my care there to receive I'll changes for life so I got brake fluid changed also
I enjoyed my experience fully except the constant asking me to review. This is the 3rd review on an oil change
Everyone was phenomenal. Because of everyone’s efforts, willingness to help, and pleasantries I will continuously come back and be a Kia owner for life.
Very easy to work with, let me know everything going on , along the way , while I was there
She was very helpful, friendly, communicative and efficient She was so kind and engaging and made my experience way better than my first experience
Phyllis explained, insured and delivered exactly what I wanted. Very professional, friendly and helpful. The best
The Services area parking space was tight and limited space but customer service was good.
First time buying from this company or dealer ship and i appreciate everything that they did to help me out.
Destiny was very professional and kept me informed on my vehicle I would recommend destiny to any Kia owners.
The receptionist was exceptional. She was welcoming, very polite, and communicated in real time. Good Job overall.
I saw the car on autotrader in the morning, submited a availability check, Andrew emailed me back, we set up the appoitment for 2:30pm that same day, I arrived around 2:45'ish, traffic "ain't no joke". Short story shorter. I owned a that car before 4:30pm. Didn't have a way to take it home that day, so Adrew drove it to my house this morning a little over an hour drive. Speical thanks to Andrew Foster & Samuel Exline, good people.
It took over a week to order parts, I had to prepay for them and over a week to schedule the repair.
Great experience today buying a car. Matt and James were amazing to work with. Very easy process and they helped us every step of the way.
Very efficient and straightforward experience Logan and Jordan made the process smooth and enjoyable
Logan and DJ gave us a great experience purchasing the KIA K5
Sam got us in and out of the finance office in a quick manner and was very pleasant to work with.
⭐⭐⭐⭐⭐ 5 Stars – An Absolutely AMAZING Experience!
I cannot say enough wonderful things about TJ and Matt at Southern Kia in Virginia Beach! From the moment I started the car-buying process to the moment I drove off the lot, these two made the entire experience absolutely exceptional!
TJ was phenomenal on the sales side! He was incredibly personable, knowledgeable, patient, and genuinely invested in making sure I found exactly what I wanted. He made the entire process feel effortless, answered every question, and went above and beyond to make sure I was happy with my purchase. Not once did I feel pressured ... Read More Google - Oct 15, 2026
Haylee was very attentive and professional while also being quite personable. 👍👍👍👍👍
Quick and pleasant. Everyone was very polite and helpful It was a great experience for me
The customer service representative was very friendly, accommodating, polite, and helpful. I love taking my car to get serviced there. Aleays amazing service.
Great customer service from both sales and James and Matt
I had to have a part changed out the dealership staff had to keep letting me know that the part was still not in. I was frustrated however they were professional and understanding having to deal with me being upset it was taking so long as I needed my car and they had no loaners available. They did have it completed a day early exactly at noon as they promised which I truly appreciated and Zabrina was very apologetic regarding the wait time. I would give them a 10 on their customer service. Thank you.
Totally helping me out with everything i need to know for a beginner in buying cars in big dealership.
David was friendly and detailed. Dally communicated well with great customer service. Devin was swift and extremely respectful.
Very friendly and did an excellent job updating me about my car maintenance great job on my oil change every tim
I just did..buy a better bot You're wasting my time. Destiny doesn't Blah, blah, blah
I will forever make it a point to have Destiny as my service provider! I will forever make it a point to have Destiny as my service provider! She was thorough and made sure I knew what my protection plan covered.
Friendly, Courteous, and very informative from sales to management. The people whom helped us were Matt & TJ.
Logan and DJ are amazing! Both of them were super friendly and helpful and made the daunting process of trading in a car so much easier
The service advisor that I had was very nice and professional. She actually was able to get me because I had scheduled the wrong date for the service of my vehicle
Everything progressed smoothly. The staff were accommodating and pleasant. James guided us through the entire process even there post support team.
Had an amazing experience getting a new car over the last few days! Both TJ and Matt were great and worked with me to get me the car that i wanted at the price I liked.
David and Sam’s customer service was amazing. Thank you so much for all your help. I will definitely recommend you all to family and friends.
Zabrina was able to give me quick service, she knew exactly who I was and what I came to accomplish. She communicated effectively and gave me a realistic representation of the wait time. Her demeanor was professional and also personable.
Upon arrival for my appointment there was no way of knowing which service writer was the one I was assigned to. No name tags on the employees or name plate on their station. Then confusion on who was first in line to be written up for service. One writer late to work then having trouble with getting her computer going. No place to park upon arrival too many cars very little space to park while checking in. Check in process slow so my car was in a live drive lane with others during that process. Check in a very unsettling ... Read More DealerRater - Oct 6, 2026
Great car buying service from James, John, and Sam!
Sam was very helpful and insightful on the car buying experience
Sam, was very informative and worked with me.
Sam was frickin’ AWESOME and pleasure to work with. I’d suggest him, ever time.
Sam is a cool guy very straight forward and awesome at helping out the military props to him
Guy helped me get my truck in for repair. He turned me on to the right people and kept me informed status wise.
She was kind and very helpful. Had my car ready fast Went out of her way to make us feel welcome and that she wanted our business
She was very informative and professional. I trusted her answers/info. Everyone was nice and professional. Haylee knew her stuff and kept open lines of communication. I love the videos sent to us about ours cars too.
Absolutely great! Very polite,courteous, helpful. Enjoyed the experience. Thank you again! Great! ?? ?? ??
Easy experience with Vinny, personable and friendly.
Working with James and Vincent (the non-Italian 😂) were great to work with! Thank you all for the great customer service!
I had a stressful experience with my vehicle, but Haylee and Scooter completely turned the situation around for me.
Haylee was my service advisor, and she was absolutely wonderful. There had been some confusion because a previous employee who is no longer there had not properly set things up for my appointment. I was already frustrated and overwhelmed when I arrived, and Haylee immediately stepped in to help. She was calm, patient, kind, and reassuring, and she made sure I understood what was happening every step of the way. She also arranged rides for me back and forth, which made ... Read More Google - Sep 28, 2026
Sam and DJ were amazing throughout the process of purchasing my car!
Sam and Dj did a every good job I will be back for my car trade in
Sam and DJ saved the day.
Great service from Adam and Vinny.
Whew! We did it! TJ walked me through the process of showing me a vehicle that I would feel safe in and one that I would love. I fell in love with the 2027 Kia Niro, test drove it, loved it and SOLD! DJ came in to help with the financing and to help me navigate any additional add-ons I may want to include. It was a process I was dreading, however, DJ made it informative and easy to understand. Done and done! Hands down a great car buying experience. Thanks TJ & DJ!
Quick and easy It was very quick and easy although 500 dollars for brake fluid and filter replacement is to expensive
Zabrina Bolden Service advisor was pleasant and helpful. They worked on my car fairly quickly.
She was very plesent and frindly Every knowledgeable a very good person to work with
G rear customer service and met the promised time to return my vehicle Happy to have my vehicle serviced at Southern Kia
Scheduled an oil exchange as a waiter. Was provided an estimate of timeframe for completion. All transpired as advised.
Awesome customer service, and helpful with me getting my car serviced. Service was quick and professional
Destiney was very pleasant and friendly had great customer service with talking to her very patient and k
Good customer service. Easy and effective. Easy to schedule, overnight drop-off, work communicated well with video summary.
The service department has always given me great service! My advisor on my last visit to have some routine work done was great! Haley Fragoso did a great job from start to finish and kept me well informed on how much it would cost and how long it would take I was very pleased.
Service Managers always do a great job. I was helped by a new young lady who was sitting in the small office across the service desks and she did great. Well organized and got me in and out
Very precise in their work time was told I wouldn't be out there until four but they finished the job and I left around one
Excellent, professional, knowledgable, customer oriented Robert kept me informed of my vehicle status, and Zion F preformed the work.
Great vehicle and customer service. R.T. was very patient and knowledgeable. The mechanic sent a video walking me through his inspection of my vehicle. It was a very pleasant experience.
Destiny was very helpful. She took care of my car beyond what was needed. I appreciate all she did
When I had an indicator light come on, I dropped the car off and they were able to service it within 24 hours
She was professional, communicative and friendly. Destiny had great follow -up and was very informative about the status of my car.
Work was done in a timely manner. Easy check in & out Personnel are always courtyard.
Mr. Ives demonstrated amazing customer service, was very helpful, and my oul change was completed so quickly! I was very pleased with my experience!
went in for state vehicle inspection, without appointment, early morning and was out in about an hour, even on a busy morning. RT Ives, took care of the issue flawlessly.
Everyone there is always friendly, professional and great. I would definitely recommend this location to friends.