Customer Testimonials
After the service, my knife was stolen, I put it in the armrest the day before, my family and I were going to travel, I'm still upset.
Great experience with Kyle and TJ!! They made the process easy! Thanks guys!!
TJ and Kyle provided excellent service, hit them up if you're looking for a car.
Logan and Kyle were fantastic! This was the first time in 16 years since I bought a new car and the were great making me feel comfortable. Such a great experience!!
Was charged for service that was not completed and only after observing the proof that the service was not completed was I refunded the money. I wonder how many people they have gotten over on!
I was very disappointed with the entire experience. I sat patiently in their waiting room for almost 2 hours. I finally went and asked how much longer it would be. Turned out my car had been ready for over an hour but no one bothered to let me know. I saw the name of the person to contact if I had any questions on the paperwork so I immediately called and left a message. I’ve never received a response. However I’m not completely surprised by this as the buying of my car 6 months before was much the same. The ...
Easy to deal with. Explained everything in great detail. Answered all questions and left a lasting impression of wanting to deal with again
Kyle McKenzie and David White were great help in finding a new car!
Worst service ever I'm not coming back. Had my car all day did diagnostic cost me 295 and did nothing never called me back. I had to go in and get my car it took and hour to get it and and they didn't even put a rejection sticker on it.
Eddy Beaudoin is hands-down the best Finance Manager I've ever had the pleasure of working with! His amazing energy and enthusiasm made the entire process not only smooth but genuinely enjoyable. From start to finish, Eddy created an engaging, professional, and friendly experience. He went above and beyond to ensure everything was clear and tailored to our needs. If you're looking for someone who truly cares and brings unmatched positivity to the table, Eddy is your guy. Highly recommend!
Brian did an amazing job showing me the new 2025 Kia Carnival and walking me through the appraisal process. He was thorough, knowledgeable, and made the experience smooth from start to finish. Once we had the numbers aligned, I was introduced to Kyle McKenzie, the Finance Manager, who was kind, efficient, and provided top-notch service. This team is truly remarkable—by far the best vehicle buying experience I’ve had.
Had many new cars of various brands between all the family members and this Kia dealership had some of the best service I’ve experienced from the moment you walk in and get greeted by an advisor in like 10 seconds to keeping you notifed of their progress. Had a simple state inspection, oil change, and tire rotation with a 9:30 appt and was in the car at 10:40 driving home. Had two updates in 1 hour. Great service.
Took the best care of me. Logan and DJ were patient and understanding with my situation. Was able to get me the car I wanted with the least amount of hassle. Nice , friendly, and thorough. Explained everything in depth and we’re considerate. Really appreciate them. Highly recommend. Thank you guys so much.
Great experience at this dealership!! Awesome customer service, Eddie and James were very knowledgeable and met every expectation
The customer service was unusually bad. My car was towed there in the evening and sat there all day with no one looking at it. I had to tell them it was under warranty before they would touch it even though they had all day to look at a computer to figure it out.
Kyle, Brian, Adam were all awesome! Thank you guys
Kyle and TJ did a great job getting us out the door with a new vehicle.
Adam, David and Kyle Very friendly, detailed and nice
The service tech was very polite and accommodating. She listen to my questions and explained everything in a way I could understand. She was very transparent with the estimated costs associated with the service I inquired about. I overall would say my experience was excellent.
They were so quick and Duda fabulous job Staff are always so supportive and helpful
RT was great, had my carnival inspected and a tire rotation done within two hours.
I worked with 3 people and all we great. I would always recommend them to anyone
I have been coming here for years. Over the last few years, it has gone downhill. The phone system has been broken for sometime. Mentioned it several times. Diagonostic fee increased, credit card fee now imposed????? Most people have to use credit cards due to the costs of repairs. Just because you got a new system, doesnt mean you pass the cost on to the consumer. My last repair, seemed good, after waiting for a shuttle for an hour, after drop off, i ended up taking a lyft. Unfortunately, 3 days after the repair, all my service lights came on, barely ...
Great customer service and very pleased with the mechanical work that is done on my vehicle.
Nobody answers the phones. Lied about work needed done. Never returns phone calls. Tries to take advantage of customer. Paid for pressure test that was never done and verified by independent dealer. Video sent matches nothing written up on paper. Rude service advisor. Absolutely inefficient, incompetent, rude and untrustworthy service, I would never recommend this service.
After inspection, the cooling tank is completely empty, the alignment is not made correctly, the steering wheel is turned 5-7 degrees to the side and failed to adjust, all wheels are pumped up to 41psi.
The rep were very helpful, informative and work down on the car was done on time
The service center is the absolute worst I have ever experienced at a dealership, my car was running perfectly fine before I took it here. After 4 times of taking it to be serviced WITHIN THE LAST 6 MONTHS, it’s still not running good. HORRIBLE.
Poor customer interface, unreliable online reservation, lack of timely diagnosis and service. Repeated request for cost of repairs without one being provided. Limited qualified mechanics to evaluate and service older GMC pickups.
Was greeted pleasantly and I needed to follow up on 2 items. Everything went smoothly and my concerns were addressed. Have a service appointment scheduled. Service advisor was very helpful.
T.J. Caforio, the salesman, was excellent. He took time to explain the different aspects of the car and answered all my questions. This is not my first car but the dealership is why I bought this car. I took the car in for the 6 month service and this too was done professionally.
They were able to get me everything I wanted It was a pretty good experience
Robert has an excellent customer service manner, very patient Made sure I was completely satisfied
This was by far the best service experience I have had at Lynnhaven Kia. We have a 2020 Telluride and a 2022 Carnival and this was the most efficient, customer centric service experience yet.
For the 14 years I have been a faithful Southern.customer. I have purchased 3 Souls and always had my service done there and given Southern Kia a 5-Star review. This time they let me down! My car was there for a week, 7 days,and for 5 days was never told why it was taking so long. No returns of voice mails…nothing! Not until I left multiple very irate messages to several people did it finally hit someone’s desk who took steps to find out what was going on. Of course after that everyone started calling and texting to say they ...
Buying a car carriers the reputation of being intimidating or a long drawn out process. My experience with Southern Kia was the complete opposite from the second I walked in the door. I was met with a welcoming salesman named Tj who was able to assist me with finding the car that was perfect for me and aligned with my budget. I also want to give a special shoutout to Frank and Eddy who walked me through all the signatures and made sure there was nothing I had no questions about the entire process. Thank you TJ, Eddy, and Frank ...
The personnel is very good to fix existing problems even though sometimes is a dealer fault
The communication and service were awful. I am still waiting for the contact me and never received
They took even good ot me
Awesome experience… quick and easy…
They have great customer service in general but this time it took the guy 40 minutes to get the car to me so I could driive itback home. Servuce dept great, customet reo great, kud looking for my car...no sense of urgency.
Took a little while but, great customer service!
David and DJ were great at helping us understand what we are in for. David went above and beyond to help us make the right choice for our new car and helped with the price. Everyone was very helpful and friendly. I recommend the experience.
Everyone here showed the upmost professionalism and courtesy throughout the entire process. I would highly recommend!
TJ and Dennis helped me with a smooth transition with selling my jeep and getting my carnival. Couldn’t have asked for better help today!
A good car buying experience. Salesman was great and listened to my needs. They Gave me a good trade in value and didn’t push me to add-ons I didn’t want. James, my salesman spent over an hour the next day going over all the features and showed me how to work all the technology. Very happy with results.
TJ was amazing and made finding my new car an awesome and stress free experience. Frank in finance made the whole finance process go smoothly. I would recommend them to anyone looking for a Kia.
Frank in finance, the GM, Adam and Karak have all been great!
Ashlee was absolutely amazing. After one visit with Ashley, she understood exactly the car that I was looking for. I had searched for over one year for my perfect truck and could not find it. Within 48 hours, Ashley not only located a truck for me but customize the options and accessories to my exact needs. She went out of her way to go pick up the truck And had my accessories added within 24 hours. What had been a frustrating search for so many months became so simple after meeting Ashlee. She truly went above and beyond, and I now own ...
The service department did a fine job. I appreciate the work and the video was a nice touch as well.
Only thing was that my computer in my car wasn’t reset to track the new mileage. But, service was quick for a walk-in oil change at the last minute and only took 2hrs. Had me in and out and back on with my day in no time!
Vinny and Frank were phenomenal and made the process seamless and easy.
T J AND FRANK S. WAS A JOY TO WORK . THEY HELP OUT EVERY STEP. VERY NICE AND FRIENDLY THANKS FOR EVERY THING.
Wonderful experience with Kyle, James and Adam!
had to come back for a second trip. First appt they only completed half of the asked for services and then forgot about me for over an hour. When they finally helped me they just gave me my keys without attempting to complete my oil change. Initial paperwork said recall & oil change and they only did the recall- leading me to have to return a few days later and wait another 2-3 hours for the oil change to be completed.
They always do a good job with my car. Only issue is i never get a call when my car is ready for pick up. 2 years in a row. When i call, noone ever picks up. I finally found s number where someone answered . she was an answer service not on premises who relayed s message . I feel they are understaffed. Only 1 person working all day . Very frustrating
This dealership is the real deal. They actually care, they actually try, they are here to help you get into a car that fits your needs and wants and will make the process as smooth as they can. Specifically Vinny was a delight, but I have to give a mention to Adam and Frank in service. Truly an amazing customer experience and the cars are in fantastic shape!
Service is ok. There is a lot of room for improvement. Everyone was kind and were trying to assist. But management has set a low bar.
My experience was very pleasant and the staff was friendly and professional. Thank you for your Service!
No communication from the dealership on the status of our truck. The truck was not done when it should have been. 48 hours later the truck still had 0 service done when we were told same day service.
Vinnie, Kacie and Frank do an awesome job!! Love my new truck! Thanks to Mikul as well.
From start to finish Logan and Kyle took wonderful care of me explained everything with my new car and pricing structure. Thank you.
Service is good, staffs are friendly and nice..Awesome!. Can’t ask for anything more!.
Adam Bess was a great salesman. Frank in finance was great!
Great experience. They work hard to get you what you want/need. Wonderful people all around. Thanks Adam Bess & Frank Staicer! You guys were amazing to work with!
I had no issues or problems and they explained everything to me.The time spent as expected.
Very disappointed with my most recent visit. I had brought my Sorrento in for new tires and to address a factory recall. At the time I was told you did not have the correct part to affected repair and we would have to return when the part arrived. Soon after a warning light came on the dash and we tried to schedule an appointment but were told we couldn’t be seen for over two months. Not wanting to cause any damage to the car we were forced to pay another service center $100 to read the warning code. We were ...
Almost the worst service in the Hampton roads, second to the Chesapeake location. As a matter of fact RK Chevrolet has such phenomenal service that I am buying my wife's new vehicle this year with RK.
my time was not wasted with the help of Kyle in finance, Kacie the sales manager and TJ my salesperson. they all put their best foot forward when it came to finding a car and finance package that worked for me.
Tj and frank in finance took great care of me!
Had a fantastic experience buying from southern auto Kia at Virginia Beach. Bryan hunt was excellent in helping me find a new vehicle and frank in finance made it quick and easy.
Great experience at Souther Kia Virginia Beach! Fast, easy and reliable. TJ was extremely helpful with getting me the car I wanted and DJ was very clear at the time of signing. Highly recommend them both
I was overwhelmed with the service and kindness that I received from Robert and his team at Southern Kia Virginia Beach. My car is happy and that makes me happy! Job well done!! I’ll be back!!
I have bought my second vehicle here at GMC Southern at VA Beach. I feel that the service and care are outstanding. I would recommend this dealership to anyone. I would like to say that when you purchase a vehicle , you also have a beginning relationship with the dealership. This is a good one. I like that. Thank you!
Kyle, Logan, and Jerome were amazing. Thanks for making it easy!
I always take my car to Southern Lynhaven for the convenience, personable people and ease of getting an appointment that fits my schedule. The work is always completed in the amount of time alloted but mostly earlier than quoted.
Very wonderful customer experience. Robin&Rob B were very excellent with their customer service and went above and beyond to help with our needs.😊😊😊😊
I like taking my Kia to this center I have been doing this every 6 months for 5 years. Mr Ives has always been very helpful and answers my questions .
I loved my service advisor Taryn. But the amount of time it took was unacceptable!!
Very Friendly staff , knowledgeable. Sometimes the wait time is a little long but on my last service they took me in quickly and it only took an hour to complete
Employees are knowledgeable, courteous, and strive to make the customer happy. It’s a pleasure working with people that actually know their product and understands the ins and outs of the buying experience.