Customer Testimonials
I was very pleased with my first time having my car serviced at this location however it did take longer than expected but the service was excellent. Thanks looking forward to having more work done at this location
I went in for a inspection and it was put pretty fast and I didn't have any problems with getting my car in or getting it back
Took the vehicle in for an oil change, and 80,000 mile maintenance. Everything was done expeditiously and took less than an hour. Great service, friendly staff.
Excellent customer service and great vehicle service availability process and program. Will continue to utilize for any future vehicles
Highly recommend to buy your next vehicle here! Ask for TJ of you want the best...
Very easy & pleasant to deal with. Accommodated me with a wait appointment. Video debrief of the service done was nice
Good service center for my GMC. Work is always done well and quickly. No complaints on the work Unfortunately I cannot get the Service Advisor or anyone else to answer the phone when calling for an appointment. I actually had to drive to the Service Center to get an appointment.
Andrew, Kasey and Frank Good people, worked things out with me and I bought my first Audi. I love the car and they exceeded my expectations. Andrew communicated with me, Kasey helped reach an agreement and Frank was awesome and helped in finalizing the paperwork. Thank you all. I recommend to others to come shop with them.
James was very nice. He was helpful and informative. Frank, the credit manager was very cordial.
I have been with southern for 20 years and have always treated good The young lady at the cash area is really great She cares and that means alot
Professional service completed in a reasonable amount of time. There were refreshments available and restrooms and television.
Service advisors always call to review with you any issues that were found in the multi point inspection , as well as any suggested manufacturer items that should be performed.
Always take care of me. Go beyond expectations and always so professional. Will recommend to all my friends.
Good service, and good service people. Very well run. Been here a number of times, and have no complaints.
Ready for me when I arrived and service didn’t take long at all.. seemed efficient and I have no complaints
Great service as always from the mechanics and the customer service team and they get you serviced in and out!!
All went very well and I was satisfied. I was called as soon as the van was done.
I been a good customer and have purchased 2 cars and 1 truck from Southern GMC Buick.
Customer service is always friendly! They are quick and efficient and I’ve always been happy with my service.
Everything is ALWAYS explained to me, THOROUGHLY. And only what services needed are suggested by staff.
Southern KIA handled my service very adeptly, including ways to save on my bill and suggestions.
Great customer service and communicated well while I was waiting on my vehicle. I recommend always book your appointment ahead of time so less of a wait.
I don’t know about the dealership but the girl helping me was great professional friendly i was impressed
Great service in record time with updates along the way. Would highly recommend to anyone
Was just disappointed that they didn't have a courtesy car wash. Everything else was good
The dealership is easy to get to , it's clean and you feel welcome. Almost at home.
Just reconnecting to previous text, already completed this survey, i needed my password u]dated.
Did not wait to long this time Friendlies staff Will be back Will be back
Friendly, fast and efficient! What more can you ask for? Didn’t try to sell me anything I didn’t need.
Everything was taking care of well. The summary video was very nice. I will recommend this service to others.
Good communication Polite very knowledgeable about what was going to happen when I dropped my car off for service.
service was quick and fast staff were wonderful and they dropped me at work and picked me up as well on time
I was able to get a service appointment in a timely manner and I really enjoyed the video from the service technician afterwards.
Drop off and pick was quick and easy. The two guys who were working were super friendly and nice.
Friendly people Quick service time. Parking was not easy to get. Not too busy just not much space
Great inventory ,t.j.had great delivery ,very clean dealership ,needs more room for parking ,detailing needs improvement
Service Dept is awesome at vb hands down!!! Mr. RT has been wonderful and so pleasant to tend to my carnival services anytime! I don’t stress or have anxiety since I switched dealership locations to handle my Kia!!!
Rob was amazing and very thorough with assisting me with my appointment and setting up new appointments.
great customer serviceee .. shout out to James and Eddieeeeee ..
I had no problems. Everyone was very nice I will be back in the future
Very professional. Shout out to TJ, great salesman, and Kyle in finance, extremely helpful.
I had an amazing experience at GMC KIA lynnhaven. It was hands down the best customer service from any car experience I have had thus far. Kyle, TJ , and John were so helpful and patient .
Great customer service, care and communication with the service department. Quickly done. Informed of future services.
Dealership was average, there was too much waiting around to close the deal. Finance department was way too pushy on adding extras, and the whole process is a PIA! We were there for 3 hours, asked to return after 6 for pick up and closing. We asked that everything be ready for signing. We were there at 6, however documentation wasn't ready, vehicle wasn't available for pickup because it had a dead battery. I signed the contract which was computerized, asked for a copy and was told I'd get it the next day when I picked up the vehicle. When ... Read More DealerRater - May 27, 2025
Jackie and Eddy were fantastic really detailed and helpful!!!
We appreciated that we were able to get in for an oil change quickly. Thanks for great service!
Adam, Kyle, and James made our vehicle purchase experience easy and smooth. I would recommend purchasing a vehicle from them any day!
Adam, James, and Kyle were simply incredible. They made our recent purchase experience so easy! They were patient with us as we found the vehicle that was perfect for us! I'm glad I stopped in for a test drive and a free food truck lunch!
Jabeze, Kyle and Dennis were very helpful
I arrived early for a state inspection and oil change without an appointment and left in a reasonable amount of time
Awesome experience! Great professionals! Kyle, TJ and Jerome are top notch!!
David Adam Kyle they were amazing they answered any and all questions we had they were very patience we appreciated all the help that was given and we walk out with a nice reliable car
David, Kyle, and Adam were amazing and helped me trade in my vehicle for a brand new K4! Top level service from kind and honest people.
The salespersons TJ, Kyle and Dennis were great to work with. TJ was great at explaining the features of the car.
TJ, Kyle and Dennis took great care of us!
Just made my first big girl purchase!! Kyle, David and Dennis made this process so smooth. Many thanks!
For an under staffed dealer they did a good job. There was a question about weather my 3500 had grease fittings or not so I showed/told them where they were. Then I just brought it home and greased the chassis as needed.
TJ and DJ did a great job
Always get excellent customer service. Appreciate the shuttle service. Very nice gentleman took me home and then picked me up when van was ready.
This place had Nice people and good service!!! I'm really glad I got my car from them!!! 🙂
There was some confusion regarding my maintenance program. The service manager took care of the required service and straightened out the issue.
Kyle, Jacky, DJ. This is a rockstar team and I highly recommend them ! One of the better experiences buying a car for me!
Kyle, Jacky and DJ were extremely friendly and flexible working with us in our car shopping experience very patient with us having a baby with us!
Thanks Terrell and Kyle for the new lease purchase!
Great experience! David got us into the perfect car for us, and Dennis took care of all the paperwork painlessly!
Good financial manager for completing final purchase of vehicle.
Thank you Logan and Eddy for taking care of us today!
Service personal were excellent. I thought that the invoice was a bit higher then I expected.
My vehicle was the subject of a Kia technical service bulletin that had just been released and required special handling. Southern Kia Virginia Beach went out of their way to make sure that I was not inconvenienced, including providing valet service to and from my home while it was serviced.. This is above and beyond what might have been expected from other dealerships.
Vinny was extremely helpful and patient while we looked at 3 different vehicles, even coming in on his day off(twice). Eddy was quick and understanding with all paperwork.
As always service was great. Folks in the service center were very professional and courteous.
went for alignment and tire rotation and left with steering off center went back and service manager was no help offered 60 credit but I dont want to go back. gm was not available. after second alignment steering is still off center
Very professional and was done in a good timeframe
Everyone was so kind and very patient throughout the whole process!! I am grateful that I was able to come home with a car at a great price 🙂
Very professional and courteous,clean customer lounge, kept me informed on the progress of my car service
My experiences with this dealership have been mostly positive. I see a lot of improvement over the years in the service department.
Great customer service and loved the video point of view. Favorite part! Staff was also accommodating!
Employees are very helpful and polite. 3 hr wait for an oil change was ridiculous.
Kyle and Terell were exceedingly helpful and informative.
Terrell and Kyle provided 5 star service throughout the buying process. We will be return customers!
Bryan and Eddy were great! They helped me purchase my dream car efficiently. Give them a raise and paid vacation time.
Eddy and James were fantastic! Patient, friendly and knowledgeable.
Alex and Eddy were great!
I just had my State Inspection, oil change, and a recall issue completed on my 2024 KIA Sportage. My service representative, Shelby Mitchell was courteous and thorough. Everything was explained and I was kept informed on status of my car.
TJ in sales was great to work with, very knowledgeable. Eddy in finance made the process streamline and easy to work through.
They were excellent direct and extremely informative on what to prepare for in my next visit as well as details on my current.
Ashlee & Eddy were phenomenal to work with! Thank you both for working hard to get me into my new car!
Had an amazing experience at Southern Kia! Kerrick answered all of my questions and was very patient throughout the whole process! Kyle made the business side of things such a breeze and was very enjoyable to be around. I appreciate the overall service I got today ! Highly recommended !
Great and easy car-buying experience.
Shelby is a really great service advisor! She did a phenomenal job explaining my services performed and answered all my questions and concerns. She is a really great asset to Southern Kia!
Great service an also quick waited no longer then 30 minutes they also cleaned my car
I have always been impressed with service and personal. I have owned three kia cars.